Terms of Use and Privacy Policy
We appreciate your trust, diligence, and concern regarding the privacy of your data.
This policy has been prepared to help you understand the nature of the data we collect from you when you visit our website, and how we handle this personal data.
At Rosetta Flowers & Gifts, we are committed to protecting the privacy of our customers and ensuring a safe and reliable shopping experience.
The information we collect:
When you create an account on our store, we may collect some personal information such as:
- full name
- Email address
- phone number
- date of birth
- Order pickup location
- Payment information (such as credit card details)
How we use the information:
The information collected is used to improve our services and your shopping experience, and to contact you regarding your orders and our promotions. We may also share some information with shipping companies to deliver your order.
Your account:
- To ensure the security of your account, you must keep your account information confidential and not publish or share it.
- We are not responsible for any unauthorized use of your account as a result of not taking sufficient care to protect your login information.
- Please ensure that the details you provide to us are accurate and complete.
- We reserve the right to refuse your access to the site, terminate accounts, and remove or modify content if you violate the site's policies, which are consistent with the foundations and principles of e-commerce within the Kingdom of Saudi Arabia.
- Please inform us immediately if you have any reason to believe that your username and/or password has become known to, or is likely to become known to, any other person in an unauthorized manner.
Offers and Marketing:
We may send promotional and advertising offers via email or SMS if you have agreed to receive them.
- Any offers valid on the website will be announced through our social media accounts. The customer is entitled to benefit from the offer only during its validity period. The customer is not entitled to benefit from more than one promotional offer at a time, nor is he entitled to claim any promotional offer that was previously announced and whose validity period has expired or has been removed from the website.
Prices:
- All prices are subject to change without prior notice or commitment on the site.
- You will be required to pay the full value of your purchases when ordering online, and the cardholder must keep a copy of the transaction records, policies, and rules.
- To fulfill your request, we require you to fill in all the fields contained in the application form until it is complete with the necessary information. By submitting your application and payment details, you agree to be bound by the terms and conditions contained in these Terms and Conditions, which appear anywhere on the website.
- Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Rosetta Flowers and Gifts Company undertakes to abide by the following points:
- Protecting consumers’ personal data from unauthorized access, disclosure, divulging, alteration, or processing for unlawful purposes, by applying appropriate technical and administrative measures in accordance with the nature of that data.
- Consumer personal data shall not be retained except for the purposes of fulfilling service and promotional obligations.
- In the event that a consumer’s personal data has been compromised, we must notify the Ministry within three working days of becoming aware of the incident, explaining the scope of the breach and its effects, as well as the actions we have taken to address this matter.
- The website has the right to retain the consumer's account data after obtaining their consent to create an account and facilitate future contracts, with our commitment to providing an easy and clear way for the consumer to close their account.
