Terms of Use and Privacy Policy
We appreciate your trust, concern and interest in the privacy of your data.
This policy has been prepared to help you understand the nature of the data we collect from you when you visit our website, and how we handle this personal data.
At Rosetta Flowers and Gifts, we are committed to protecting our customers' privacy and ensuring a safe and reliable shopping experience.
Information we collect:
When you create an account on our store, we may collect some personal information such as:
- full name
- Email address
- phone number
- date of birth
- Order pickup location
- Payment information (such as credit card details)
How we use information:
The information collected is used to improve our services and your shopping experience, and to contact you about your orders and promotions. We may also share some information with shipping companies for order delivery.
Your account:
- To ensure the security of your account, you must keep your account information confidential and not publish or share it.
- We are not responsible for any unauthorized use of your account resulting from your failure to take sufficient care in keeping your login information safe.
- Please ensure that the details you provide us are correct and complete.
- We reserve the right to refuse your access to the site, terminate accounts, and remove or modify content if you violate the site's policies, which are consistent with the foundations and principles of e-commerce within the Kingdom of Saudi Arabia.
- Please notify us immediately if you have any reason to believe that your username and/or password has become or is likely to become known to anyone else in an unauthorized manner.
Offers and Marketing:
We may send you promotional offers and advertisements via email or SMS if you have consented to receive them.
- Announcing any current offers on the website through our social media accounts. The customer is entitled to benefit from the offer only during its validity period. The customer is not entitled to benefit from more than one promotional offer at the same time, and he is not entitled to claim any promotional offer that was previously announced and its validity period has expired or been removed from the website.
Prices:
- All prices are subject to change without prior notice or obligation on the site.
- You will be required to pay in full for your online purchases when ordering, and the cardholder must retain a copy of transaction records, policies, and rules.
- To fulfill your order, we require you to complete all fields in the order form until it is complete with the necessary information. By submitting your order and payment details, you agree to be bound by the terms and conditions contained in these Terms and Conditions, which appear anywhere on the Site.
- Any dispute or claim arising out of or in connection with this Website shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Rosetta Flowers and Gifts Company pledges to adhere to the following points:
- Protecting consumer personal data from unauthorized access, disclosure, alteration, or processing for unlawful purposes, by applying appropriate technical and administrative measures according to the nature of that data.
- Consumer personal data will only be retained for the purposes of fulfilling service and promotional obligations.
- If a consumer's personal data has been compromised, we must notify the Ministry within three business days of becoming aware of the incident, detailing the scope and impact of the breach, as well as the actions we have taken to address the matter.
- The Site reserves the right to retain a consumer's account information after obtaining their consent to create an account and facilitate the conclusion of future contracts, while providing an easy and clear means for the consumer to close their account.
